Customer
Success Specialist
keylight Careers
About keylight
Company
keylight is a global subscription technology vendor founded in 2015, with offices in Berlin, Zurich, Belgrade, New York, and Singapore. The platform is the only user-centric, end-to-end solution on the market, streamlining recurring operations across commerce, sales, subscription management, billing automation, revenue and accounting automation, and advanced data analytics.
Culture
Our teams at keylight are committed to a calm work environment, where constructive communication is prioritized and challenges are faced with positivity and resilience. We value work-life integration, accountability, and continuous learning. Join us to be part of a team driven by a clear vision and purposeful innovations in technology.
Customer Success Specialist
Responsibilities
- Respond to customer inquiries and requests in a timely manner.
- Schedule and attend regular meetings with clients to check progress, address any concerns or questions, and offer guidance.
- Collaborate with marketing, product, and business development teams to ensure the best possible experience for customers across all touchpoints.
- Provide onboarding training to new customers and offer ongoing support.
- Track and analyze data to prepare reports and share inputs with internal stakeholders.
Customer Success Specialist
Qualifications
- 3+ years of experience in customer success, account management, or a related field in a B2B environment is a plus.
- Strong communication and interpersonal skills, with the ability to build rapport and establish relationships with customers.
- Excellent problem-solving abilities, with the ability to manage multiple projects and priorities simultaneously.
- Proficiency in CRM and customer success technologies.
- Results-oriented mindset with a commitment to delivering exceptional service and support to customers. Experience working with SaaS products or technology solutions is a plus.
- Ability to analyze customer data and identify trends and opportunities.
Profile
Who you are
- A customer-focused individual with a passion for delivering exceptional service and support.
- Highly organized and detail-oriented, with strong communication skills to understand different perspectives.
- A continuous learner who thrives both autonomously and collaboratively within a team setting.
Customer Success Specialist