Deliver SKUs
with adaptive subscription logic
Manage recurring orders effortlessly with advanced scheduling, customer self-service, streamlined support processes, and personalized subscription experiences.
Unlock new possibilities in
subscription self-service experiences
Let customers manage subscriptions with control over delivery timing, plan changes, and skips in a self-service portal.
Unleash creativity in designing personalized engagement moments
Tailor experiences by customer segment, and let teams preview delivery schedules and manage exceptions with fully configurable logic.
Predict churn and boost retention
with subscription intelligence
Leverage keylight’s powerful data engine to track subscription activity and uncover insights for targeted offers and better decisions.
“Subscription changes used to take dev tickets for IT and spreadsheets for finance. Now we manage them with just a few clicks.”
Head of Customer Experience
Subscription Box Brand
“We outgrew Shopify’s setup for subscriptions. keylight gave us the flexibility to scale across markets without rebuilding everything from scratch.”
Director of Subscriptions
Global Lifestyle Retailer
“We were amazed by how easily our team, especially support agents, can personalize delivery content and run promotions for different customer groups on their own.”
VP of Engineering
DTC Wellness Brand
Fully Configurable
Customer Journeys
Define steps and sequences for customers and teams to place orders, upgrade, downgrade, pause, skip delivery, and cancel subscriptions. Deliver a seamless digital experience without custom development.
Custom User
Applications
Create portals for external sales or support teams and apply themes to match your brand. Simplify internal workflows with predefined actions like adding customers and managing subscriptions, payments, or delivery schedules.
Customer
Self-Service
Let customers make purchases, manage subscription plans, schedule deliveries, and handle invoices directly from their portal. Improve digital experiences, reduce support costs, and open a new channel for customer engagement.
Multi-Level
A/B Testing
Run experiments across the entire customer journey—from shop and checkout to portal interactions and beyond. keylight's no-code testing tools and flexible rules let you design, target, and optimize full scenarios or focused UI changes.
Multi-Channel
Sales
Streamline reseller sales, and connect partners to your core business with prebuilt portals and workflows. Easily implement advanced sales and commission structures to drive revenue across every channel.
Seamless Frontend
Integrations
Connect keylight to any CMS, commerce platform, or CRM through its API-first architecture. Embed subscription management into existing workflows and customer touchpoints without disrupting what already works.
Hybrid Products & Bundles
Offer customers mixed pricing models, including one-off, subscription, volume-based, and bundled options. Test and iterate freely without duplicating products or complicating revenue recognition.
Orchestrated
Delivery Schedules
Schedule inserts like samples or brochures at specific delivery intervals. Let internal teams preview, adjust, and align fulfillment workflows with warehouses.
Dynamic Pricing & Discounts
Automatically present tailored pricing and discounts to customers, agents, and partners based on their properties and subscription data. Reduce sales complexity, control discounts, and increase customer lifetime value.
Adaptive Scheduling
for Plan Changes
When customers change their plan, pause, or skip a delivery, keylight automatically recalculates future schedules and quantities based on your configuration without manual intervention.
Promotion
Management
Create promo or voucher codes that customers can easily apply at checkout. Track usage, link promotions to specific campaigns or channels, and generate insights to measure impact and optimize performance.
Controlled Subscription Actions
Define what support agents can do through guided flows with templates for discounts and credits and fine-grained user permissions. Reduce errors and simplify onboarding for new team members.
Intelligent Billing Automation
Easily tailor billing processes to customer segments and local compliance. Automate at scale with a rules engine that supports global tax requirements and invoicing formats across markets.
Event-Based
Revenue Posting
Post revenue based on order completion, fulfillment events, or other triggers. Unbundle products using standalone selling prices aligned with accounting policies.
Custom Billing Document & Email Templates
Create fully customizable invoices, credit and debit memos, and other transaction documents, along with branded email templates that adjust based on customer attributes, purchased products, subscription plans, and more.
Seamless
Fraud Checks
Leverage fraud detection, credit check, and identity verification providers to protect revenue from suspicious activity without disrupting the checkout experience.
Rule-Based
Payment Workflows
Set up tailored retry intervals, overdue thresholds, and dunning workflows based on customer behavior. Automate collection and reconciliation through your preferred payment service provider with ease.
Flexible Accounting Workflows
Manage accounting codes and journal entries from subscription activities with keylight’s revenue engine—used standalone or integrated with your ERP system.
If/Then Scenario Branching
Automate complex decisions across all business areas in keylight. Reduce manual processes and errors at scale without custom development effort.
Dynamic Process & Lifecycle Workflows
Configure customer-specific processes like discount eligibility, upgrade paths, and product visibility based on contract value, overdue invoices, or account attributes. Apply the right actions at each step.
1000+ Rule
Combinations
Use no-code condition builders with platform-wide data to create custom rules logic, or apply custom code conditions to validate advanced business scenarios.
Data Sources
& Custom Reports
Create custom data sets from a wide range of keylight data models using filters and visual tools. Empower every team with relevant, real-time insights that drive decisions and engagement.
Actionable Customer Insights
Track customer subscription activity, transaction events, churn rates, and other key metrics. Tailor dashboards for user groups and configure export formats for business intelligence platforms.
Integration-Ready Architecture
Leverage keylight's capabilities through fully accessible REST and GraphQL APIs. Eliminate the need for complex custom integrations and enable a scalable, extensible ecosystem.
Is your e-commerce platform
built for repeat charges or
subscription relationships?
Complete your tech stack with a subscription engine for subscriber
experience and operational flexibility.