On-site / Hybrid
keylight is a global subscription technology vendor founded in 2015, with offices in Berlin, Zurich, Belgrade, New York, and Singapore. The platform is the only user-centric, end-to-end solution on the market, streamlining recurring operations across commerce, sales, subscription management, billing automation, revenue and accounting automation, and advanced data analytics.
Our teams at keylight are committed to a calm work environment, where constructive communication is prioritized and challenges are faced with positivity and resilience. We value work-life integration, accountability, and continuous learning. Join us to be part of a team driven by a clear vision and purposeful innovations in technology.
- Respond to customer inquiries and requests in a timely manner.
- Schedule and attend regular meetings with clients to check progress, address any concerns or questions, and offer guidance.
- Collaborate with marketing, product, and business development teams to ensure the best possible experience for customers across all touchpoints.
- Provide onboarding training to new customers and offer ongoing support.
- Track and analyze data to prepare reports and share inputs with internal stakeholders.
- 3+ years of experience in customer success, account management, or a related field in a B2B environment is a plus.
- Strong communication and interpersonal skills, with the ability to build rapport and establish relationships with customers.
- Excellent problem-solving abilities, with the ability to manage multiple projects and priorities simultaneously.
- Proficiency in CRM and customer success technologies.
- Results-oriented mindset with a commitment to delivering exceptional service and support to customers. Experience working with SaaS products or technology solutions is a plus.
- Ability to analyze customer data and identify trends and opportunities.
Who you are
- A customer-focused individual with a passion for delivering exceptional service and support.
- Highly organized and detail-oriented, with strong communication skills to understand different perspectives.
- A continuous learner who thrives both autonomously and collaboratively within a team setting.